Reference

Legal terms for your Indonesia account

Your account terms, privacy choices, cookie use, and DANA, OVO, GoPay, and QRIS record handling sit in one legal page, so you can check the rules before you…

Account termsData rightsCookie choicesPayment records
boskode Legal terms for your Indonesia account
CONTACT ROUTES

Three contact routes for legal questions

Legal questions need a route that records your request and links it to the right account. We answer through live chat, email, and the account message form between 09:00 and 01:00 WIB.

Live chat Chat is open 09:00-01:00 WIB for legal questions tied to account access, DANA receipts, or device sign-in alerts. Start from Help, choose Legal, and include your registered mobile number.
Legal email Email [email protected] when your request needs attachments such as QRIS receipts, ID mismatch details, or cookie records. We reply with a case reference so you can track the answer.
Account form Inside your profile, open Account, choose Messages, then select Legal request. This route attaches your account ID, current device type, and recent security events without exposing your password.
DATA CARE

Six controls behind our legal handling

Legal handling is more than posted terms; it is how we store, use, correct, and remove account records.

Account data

We collect the details needed to run your account: mobile number, login history, device type, payment rail, and wallet activity. We do not ask for unrelated documents during normal account use.

Cookie choices

Cookies help keep your session active, remember language settings, and flag unusual sign-ins. You can clear them in your browser settings, then sign in again to rebuild a fresh session.

Security checks

When a new device signs in, we may ask for mobile confirmation before showing wallet records. This protects DANA, OVO, GoPay, and QRIS activity from account changes you did not make.

Payment records

We store payment timestamps, receipt references, and wallet changes to resolve legal questions about deposits or withdrawals. QRIS records may include merchant reference codes that match your account history.

Retention periods

We keep legal, payment, and security records only for the period needed for account service, dispute handling, and rule requirements. After that, we remove or anonymise records where allowed.

Change requests

You can ask us to correct a name, mobile number, email address, or linked payment detail. We may request confirmation through chat or email before changing sensitive account data.

Legal questions you may ask before joining

Before you open an account, you should know which rules apply, what data we keep, and how to reach us if a record looks wrong. These answers focus on legal handling for your account, payments, cookies, and access where local law permits. If your case includes a payment receipt or account alert, send the reference through chat, email, or the account form.

Our terms apply when you create your profile, confirm your mobile number, use the wallet, and enter lobby areas where local law permits. Your account records show acceptance dates and later term changes.

We store payment rail, timestamp, receipt reference, account ID, and wallet movement so we can trace deposits, withdrawals, and disputes. We do not publish your payment details on lobby pages.

Yes. Send the request through live chat, [email protected], or Account Messages with your registered mobile number. We may confirm identity before changing a name, email address, or payment detail.

Cookies remember your session, language preference, and account state when you move between terms, wallet records, and support pages. You can clear browser cookies, then sign in again if needed.

Access is limited to staff roles that need the record for account service, security checks, or dispute handling. Round IDs are linked to your account history, not displayed publicly.

Contact us through chat, email, or the account form and state that you want account closure. We confirm pending wallet matters first, then restrict account access and retain required legal records.

Access depends on local law. If a rule change affects account service, payment handling, or lobby access, we may update terms, request extra checks, or limit activity from your account.