Reference

Terms That Set Your Account Path

Clear account, wallet and game-use rules are here before you open your account, so you know how Live Baccarat, Treasures of Aztec, Football Betting and wallet actions are…

Account rulesWallet recordsGame-use termsSupport paths
boskode Terms That Set Your Account Path
CONTACT ROUTES

Three Ways To Ask About Terms

Fast policy answers reduce account friction. Our support team handles Terms & Conditions questions from 09:00 to 23:00 WIB through live chat, WhatsApp and email, with account checks kept inside your logged-in…

Live chat Use live chat for quick Terms & Conditions questions while you are logged in. We can point you to the account rule, wallet clause, or game-round rule that applies to your current screen.
WhatsApp Message WhatsApp during 09:00 to 23:00 WIB when your terms question needs a receipt photo or phone-number match. We may ask you to confirm the account name before discussing wallet action.
Email Send email for written Terms & Conditions requests, including account data correction, wallet dispute steps, or a copy of the clause that affects your account. We reply with the next action needed.
ACCOUNT CARE

Six Checks Behind Our Terms

Fair terms need clear account handling. We use logged-in account records, wallet receipts, device signals and session history to apply the Terms & Conditions consistently.

Account identity

Your Terms & Conditions require one account profile with matching contact details. If your phone number, name or wallet label changes, we may ask for a fresh check before processing account actions.

Wallet matching

DANA, OVO, GoPay and QRIS entries are matched against your account name, receipt time and wallet reference. A mismatch can delay processing until you send the correct receipt through support.

Cookie use

Cookies support login continuity, session timing and security prompts under the Terms & Conditions. You can clear cookies in your browser, but you may need to log in again after doing so.

Device security

On mobile, use Account > Security to check active sessions and change your password. These controls help us apply account-access rules if an unfamiliar device appears on your profile.

Record retention

We keep account, wallet and support records for as long as needed to apply the Terms & Conditions, handle disputes, meet operational needs and respond to your verified account request.

Change requests

If a term affects your data or wallet record, contact live chat, WhatsApp or email from your registered details. We confirm the account first, then explain what can be changed.

Terms & Conditions Questions We Receive

The questions below focus only on how our Terms & Conditions affect your account, wallet records, security checks and lobby use. If your case involves a payment receipt, open your account first and keep the DANA, OVO, GoPay or QRIS reference ready so support can read the same record you see.

You accept rules on one account profile, accurate contact details, permitted access, wallet verification, game-round finality and support checks. Access to the lobby and account features depends on local law.

Yes. We may pause a DANA, OVO, GoPay or QRIS action if the account name, receipt time, device record or wallet reference does not match. Support will tell you which proof is needed.

For Live Baccarat, Rocket Crash, Bingo, Royal Fishing and other rooms, the recorded round result and session log are used first. Send the round code and time so support can check the record.

You can ask us to correct account contact details, wallet labels or support case details that are tied to your profile. We confirm your registered phone number before making any Terms & Conditions change.

Cookies help keep your login, session timing and security prompts linked to your account. If you block or clear them, some account screens may ask you to log in again before continuing.

When terms change, we place the updated wording on this page and may show a message after login. Your continued account use after that point follows the updated Terms & Conditions.

Contact live chat, WhatsApp or email between 09:00 and 23:00 WIB. Include your registered phone number, account name and any DANA, OVO, GoPay or QRIS receipt tied to the decision.